Residents: Frequently Asked Questions

 

General Guidelines: Please click on this link to download a PDF of "Frequently Asked Questions" and general guidelines...

Table of Contents:

1. Who do I contact in case of emergency?

2. What if the management needs to obtain emergency access to my suite when I am not at home or when my business is closed?

3. What do I do in case of a fire or fire alarm in the building

4. What do I do if my pipes burst in the winter?

5. What do I do if I have a leaky faucet or other problem in my suite?

6. How do I get extra keys to the building entrance doors?

7. What do I do if I lose my keys or my lock needs repaired?

8. Who do I contact about getting cable/telephone/intercom etc. hooked up?

9. What channel do I get the intercom security channel on?

10. What if I am moving or having furniture delivered and need elevator and/or door control?

11. What do I do if I have a noise complaint?

12. What do I do if I see vandalism or a crime in progress?

13. What do I do if I see damage somewhere on site?

14. What do I do if I want to make structural renovations to my unit?

15. Who is responsible for snow removal?

16. Who is responsible for cleaning the building?

17. Where can I store my bicycle?

18. Is there any other storage available?

19. Can I smoke in the common hallways?

20. How do I get more information about the rules governing the building?

21. When are my condominium fees due and what do they cover?

22. What happens if I breach the bylaws?

23. How do I raise an issue with the Board of Directors?

24. If I have renters, what are my responsibilities?

25. If I am a renter, what are my responsibilities?

26. Do I need insurance?

27. Can I have a pet?

28. Where can my visitors park?

29. How is security provided for residents?

30. What special responsibilities do owners of commercial units have?

31. What if I have recyclable materials to dispose of?

32. What do I do about a water leak?

33. What do I do if there is no heat?

34. What is the resident manager phone?

35. What can be placed on bulletin boards?

36. How do I access my postal box?

37. How does the entry phone work?

The McLeod Lofts Condominiums

General Guidelines

The following document has been prepared to provide you with answers to frequently asked questions about living and/or working in The McLeod Building Condominiums. This document is not meant to replace the bylaws, but rather to simply highlight common issues.

1. Who do I contact in case of emergency?

An emergency is defined as not having heat or hot water, damage to any exterior doors, the elevator is not working or a pipe has burst in the common area, e.g., the laundry room. For these situations only, contact York West Property Management at 780-482-1644 immediately. For any other situation requiring attention, please contact Management during regular business hours (Monday - Friday, 9:00 - 4:30 pm).

Although it is understandable that tensions can rise in emergency situations, it is vitally important that you be respectful when calling. Verbal abuse will not be tolerated.

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2. What if the management needs to obtain emergency access to my suite when I am not at home or when my business is closed?

If York West Property Management is not provided with current contact information and an up-to-date key, then a locksmith would have to be hired to obtain access. The cost of such a service is estimated to be $150.00 and would be charged to the condominium unit owner.

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3. What do I do in case of fire or fire alarm in the building?

Alert everyone in the suite should fire occur in your suite.

CALL THE FIRE DEPARTMENT at 496-1597 or 911, and give the complete address and suite number, if possible.

Leave your suite; CLOSE BUT DO NOT LOCK THE DOOR.

Sound the fire alarm in the corridor.

Leave your floor via the stairway AND DO NOT USE AN ELEVATOR.

Walk, DO NOT RUN, to the lobby.

Once you have left the fire area, DO NOT RETURN TO IT.

Meet the fire department in the main lobby, unlock the front door and inform them of the location of the fire.

There will be periodic Fire Drills held for residents of the building.

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4. What do I do if my pipes burst in the winter?

There is a shutoff valve to each suite located in the condo unit. Make yourself aware of this valve and turn off valve when leaking occurs. Then, contact York West Property Management at 780-482-1644 immediately. It is a good idea to locate this valve now, before there is an "emergency". Remember most pipes burst because they are frozen due to a window near the pipe being left open in sub-zero temperatures. You are responsible for insuring the safety of your own personal property. If the burst pipe is from your own interior plumbing, then you will be expected to secure your own plumber; unless the burst pipe is one of the common area water supplies, e.g. hallway.

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5. What do I do if I have a leaky faucet or other problem in my suite?

There are shutoff valves under the sink, behind the toilet and behind the back plate of your shower control (mixer valve). Turn off the water and then call a plumber. It is your responsibility to care for your own unit.

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6. How do I get extra keys to the building entrance doors?

Keys can only be obtained through the management company and there may be additional fees for this service as necessary.

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7. What do I do if I lose my keys or my lock needs repaired?

Dial Locksmith Ltd. is the designated locksmith for the building. Contact Dial at 420-6664 during regular business hours or 420-6665 in case of emergency. Dial maintains a master key system for the building suites and has specialized tools for repairs to residential suite locks.

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8. Who do I contact about getting a utility hooked up?

It is each individual resident's responsibility to contact the cable and phone companies for hook-up. The property manager is not responsible for letting technicians into your suite for hook-ups. If access to common property (e.g. mechanical or electrical room) is required for hook-up, it is your responsibility to coordinate this with the technician and with York West Property Management at 780-482-1644 in advance of the appointment. A minimum of 24 hours notice is required in order to gain such access. Please note that you are to contact the property manager for intercom hook up. Power to each unit is provided by the building (no contact with utility provider is required), with each suite paying costs in their condo fees.

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9. What channel do I receive the intercom security camera on?

Residents need to be a subscriber to Shaw Cable to be able to access the security camera channel. The security channel is 117 for regular cable service and 717 for digital cable service.

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10. What if I am moving or having furniture delivered and need elevator and/or door control?

Contact York West Property Management at 780-482-1644 at least 48 hours ahead of time to give them notice and to make arrangements for such control. Elevator protector pads are available and are required to be used if furniture, appliances or large items are being moved into the building. Other residents will need to use the stairs during such events. Please be considerate of other residents individual needs.

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11. What do I do if I have a noise complaint?

Bylaws state the following:

"Owners, their families, guests, visitors, tenants and servants shall not make or permit any improper noises in the Units or on the Common Property or anything that will unreasonably annoy or disturb or interfere in any way with other Owners or occupants or those having business with them"

Residents and visitors should not be making excessive noise in the hallways, lobbies, common areas or in their suites (please turn down those stereos and televisions or use headphones!). As your neighbours are all around you, please be considerate.

If you have a noise complaint please note the details in writing and forward this to the York West property manager, for the Condo Board to review, regardless of whether you contact the City of Edmonton Police Department or not. Please do your best to ensure that you actually know where the noise is coming from - sometimes noise that sounds like it is coming from next door is coming from downstairs or across the hall.

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12. What do I do if I see vandalism or a crime in progress?

Write down a description of the individual(s) and the exact location, then contact the Edmonton City Police.

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13. What do I do if I see damage somewhere on site?

Contact York West Property Management at 780-482-1644. It is noted that each owner is responsible for damage caused by any of their occupants, including visitors.

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14. What do I do if I want to make structural or other renovations to the inside of my Unit?

You require the approval of the Board of Directors before you initiate any changes, even for changes to plumbing, drainage and electrical systems.

Permits may also be required from the City of Edmonton. You are responsible to ensure that all left-over material is removed and that there is effective clean-up.

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15. Who is responsible for snow removal?

The Condominium Corporation is responsible for caring for and maintaining common property, including sidewalks. The Board of Directors ensures that the snow is removed from common property within 48 hours in accordance with City of Edmonton Bylaws.

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16. Who is responsible for cleaning the building?

The Board of Directors in conjunction with the property management company, is responsible for ensuring the maintenance of common property by using contracted services or selected employees. The routine services are provided on a flexible schedule each day. Windows of the commercial/residential areas are common property and occupants are only expected to keep the insides of each window clean. The outside of other windows will be cleaned once a year, usually in the late Spring.. We strongly recommend that you use the entrance mats to wipe off mud/snow when you come into the building, as cleaning/maintenance of the ornate marble and terrazzo floors is a considerable expense that we all bear.

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17. Where can I store my bicycle?

Bicycles can only be stored in condo suites. Your bicycle is your responsibility, and is not to be stored in hallways or fire exit corridors.

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18. Is there any other storage available?

At the present time there are no other storage facilities in the building.

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19. Can I smoke in the common areas?

No, City of Edmonton regulations do not permit such activity.

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20. How do I get more information about the rules governing the building?

The condominium act and regulations are available from the Queen's Printers Bookstore or on-line at www.qp.qov.ab.ca/documents/acts/C22.CFM and at www.qp.qov.ab.ca/documents/regs/2000 168.cfm. As well as an owner you should have a copy of the condominium bylaws for The McLeod Building. If you do not, contact the Condominium Corporation through York West Management.

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21. When are my condominium fees due and what do they cover?

The fees are due on or before the first of the month to avoid a penalty. Owners can contact the Condo Corporation for their options for payment methods.

There is a long list in your copy of the bylaws (Section 5.1 on page 33) of the common expenses that must be covered by the condominium fees.

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22. What happens if I breach the bylaws?

The condominium act gives the board the responsibility to issue fines against the owner as required. Although the courtesy of a warning letter to the unit owner will be extended with the first occurrence of any offence, the consequence of any further infractions will be a monetary fine, which must be paid immediately and can be increased if subsequent infractions incur. It is the owners' responsibility to know the bylaws and insure that all occupants of the unit, including visitors and tenants, comply with them.

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23. How do I raise an issue with the Board of Directors?

Please submit any concerns that you have about common property or other issues common to the building to the York West property manager, to be presented to the Board. Contacting individual board members about your concerns is not appropriate. The Board of Directors meets on a regularly scheduled basis and takes the concerns of owners seriously. You may be invited to one of these meetings to speak about your issue.

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24. If I have a renter, what are my responsibilities?

As an owner, you must advise the Condo Corporation that you have rented your suite. You are required to supply them with the name(s) of tenant(s) and their contact phone number(s) and to keep this information current. It is also your responsibility to ensure your tenants act in accordance with the bylaws.

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25. If I am a renter, what are my responsibilities?

As a renter you must adhere to the bylaws and rules of the building. Any general inquiries should be made to your landlord/owner of the suite. Emergencies should be reported as described above.

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26. Do I need insurance?

Common property is insured by a general building policy, but it does not cover individual suites or businesses. Individual owner or tenant insurance is highly recommended, especially for non-resident owners. Please note that damage caused by owner/tenant neglect would probably not be the association's liability.

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27. Can I have a pet?

The Bylaws (Paragraph 3.15) outline the provisions for pets or "Animals in Units" as well as stating that any request for a pet must be put in writing for the board to approve or deny. This includes any type of animal and there are no exceptions. If approval is given... it can also be rescinded at any time. See your bylaws for more details.

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28. Where can my visitors park?

As there is no parking on site, visitors will have to use the parking meters in the area or the local commercial parking lots in the surrounding area at their own expense.

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29. How is security provided for residents?

The outside doors are locked at all times. Visitors must "buzz" the respective resident from the front door to obtain access. All occupants are expected to be cautious of letting anyone other than their own party through the exterior doors. Every resident should be careful to not allow anyone to follow them through the front doors when entering the building. IF YOU DO NOT KNOW WHO IS AT THE DOOR... DO NOT LET THEM IN! Every such individual or party needs to use their own access procedures, not "slip in" behind someone else.

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30. What special responsibilities do owners of commercial units have?

At this time, they are responsible for their own signage maintenance/replacement and to insure that there is access available to common property shut off valves.

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31. What if I have recyclable materials to dispose of?

There are plans to review having a recycle program for the building but nothing is in place at present.

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32. What do I do about a water leak?

Treat as an emergency. Call the property manager and the plumber directly to advise them of the emergency. Shut off water supply if possible. This may be done by the resident manager or unit occupant if knowledgeable. Domestic hot and cold water usually have shutoff valves located near the facility (i.e. toilets, water taps). There are main shutoff valves for the suite hot, cold and sprinkler water located behind an inspection panel in the suite storage room.

If the water leak is from the heating supply, shut off the suite heating water by turning off the valves located in the heat registers (you will have to remove the register covers) at each end of the suite. This may be done by the resident manager or unit occupant if knowledgeable.

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33. What do I do if there is no heat?

If entire building is out, treat as an emergency call the property manager and the plumber directly. If just one suite is affected call the property manager during business hours. If knowledgeable, the resident manager should check with the suite resident to determine the exact nature of the problem and fix if possible.

No Heat: If entire building is out, treat as an emergency call the property manager and the plumber directly.

If just one suite call the property manager during business hours. If knowledgeable, the resident manager should check with the suite resident to determine the exact nature of the problem and fix if possible.

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34. What is the resident manager phone?

The York West property manager can be reached at 780-482-1644. Messages left in the voice mail box are answered Monday - Friday. The opening message of the voice mail announces phone numbers in case the call is for an emergency.

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35. What can be placed on bulletin boards?

The condo board maintains a bulletin board located in the main lobby of the building.

Content of the bulletin board shall be of information from the condo board to the residents. Personal want-ads, advertising, business cards etc. are not permitted.

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36. How do I access my postal box?

The postal lockbox cabinet is owned by the condominium association. Keys for individual lock boxes were handed over on the initial sale of the unit to the owner.

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37. How does the entry phone work?

There is an entrance phone located at the main entrance to each building. Visitors simply punch in the suite code to call the resident. Resident then answers phone and pushes 9 to unlock the main door.

All requests for new entries or changes must be in writing (e-mail or letter)

Only one phone number per suite will be allowed.

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Please note: As this Handbook will always be a work in progress, please send your comments or additional questions to:

McLeod Condominium Corporation No. 032-2757

C/o York West Management, Suite 300, 10451-170 Street

Edmonton, AB T5P 4T2

Phone: 780-482-1644 email: rgauvreau@yorkwest.com